La Pausa Caffe Mobile App and Web Ordering

Last updated: 8 July 2026

This Privacy Policy explains how La Pausa Caffe collects, uses, stores, shares and protects personal data when customers use our mobile application, website, web ordering platform and related online services.

This Privacy Policy applies to:

• the La Pausa Caffe mobile app;
• the La Pausa Caffe website at lapausacaffe.ie;
• the La Pausa Caffe web ordering platform at order.lapausacaffe.ie;
• online ordering, click & collect, delivery, table/QR ordering, booking, account, loyalty, wallet, gift card, rewards and customer support features where available.

For the purposes of this Privacy Policy, “La Pausa Caffe”, “we”, “us” or “our” means La Pausa Caffe, located at 1B Blessington Street, Phibsborough, Dublin 7, D07 E223, Ireland.

You can contact us at:

Email: info@lapausacaffe.ie

Phone: +353 1 830 8375

Address: 1B Blessington Street, Phibsborough, Dublin 7, D07 E223, Ireland

1. Information We Collect

We collect personal data that you provide directly, data generated when you use our services, and data received from trusted service providers that help us operate our ordering platform.

1.1 Account and Contact Information

When you create an account, place an order, contact us, join our loyalty programme, use wallet or rewards features, or book a table, we may collect:

• full name;
• email address;
• phone number;
• account login details;
• saved addresses;
• communication preferences;
• customer support messages;
• booking details;
• loyalty, reward, wallet or gift card activity.

1.2 Order and Transaction Information

When you place an order through our mobile app or web ordering platform, we may collect:

• items ordered;
• order notes;
• collection or delivery preference;
• delivery address, where delivery is available;
• order time and status;
• payment status;
• discounts, promo codes, loyalty points, wallet balance or gift card use;
• refund, cancellation or complaint information;
• receipts and order history.

Please avoid entering sensitive personal information in order notes unless it is necessary for your order. If you provide allergy, dietary or food preference information, we use it only to prepare or fulfil your order and for customer service related to that order.

1.3 Payment Information

Payments may be processed through third-party payment providers. We may receive limited payment-related information such as payment status, transaction reference, amount paid, refund status and payment method type.

We do not intentionally store full payment card numbers or full card security codes on our own systems. Your payment provider may process your payment details according to its own privacy and security practices.

1.4 Location and Delivery Information

If delivery, address lookup or map features are available, we may collect:

• delivery address;
• selected map/address information;
• approximate location based on address entry;
• location permission data if you choose to allow location access in the mobile app;
• delivery instructions;
• courier or delivery tracking information, where applicable.

You can control mobile location permissions through your device settings. Some delivery or address features may not work properly if location access or address information is not provided.

1.5 Device, App and Technical Information

When you use our app or website, we may collect technical information such as:

• device type and model;
• operating system;
• browser type;
• app version;
• IP address;
• device identifiers;
• session data;
• crash logs;
• error logs;
• pages or screens viewed;
• features used;
• date and time of access;
• security and fraud-prevention information.

This helps us keep the app and web ordering platform secure, reliable and functional.

1.6 Marketing and Communication Information

If you subscribe to marketing, accept promotional notifications, use loyalty features or interact with our campaigns, we may collect:

• marketing consent status;
• push notification preferences;
• email/SMS communication history;
• offer usage;
• promo code usage;
• engagement with messages or promotions.

You can opt out of marketing communications at any time. Transactional messages, such as order confirmations, payment updates and service notices, may still be sent where necessary to provide the service.

1.7 Cookies and Similar Technologies

Our website and web ordering platform may use cookies, pixels, local storage and similar technologies.

These may be used for:

• essential site and checkout functionality;
• remembering cart, login or preference settings;
• security and fraud prevention;
• analytics and performance measurement;
• marketing or remarketing, where enabled and consented to.

Non-essential cookies and similar tracking technologies are used only where required consent has been obtained. You can manage cookie choices through the cookie banner or your browser settings.

2. How We Use Your Information

We use personal data for the following purposes:

2.1 To Provide Our Services

We use your information to:

• create and manage your account;
• display menus and product availability;
• process online orders;
• process payments and refunds;
• arrange collection or delivery;
• send order confirmations and updates;
• provide receipts;
• manage table bookings;
• provide customer support;
• manage loyalty, rewards, wallet and gift card features;
• handle complaints, cancellations and refund requests.

2.2 To Improve the App, Website and Customer Experience

We may use information to:

• understand how customers use our app and website;
• improve menus, ordering flow and checkout experience;
• fix technical issues;
• monitor app crashes and performance;
• test new features;
• improve search, recommendations and customer convenience.

2.3 To Personalise Content and Offers

Where enabled, we may use order history, browsing activity, cart behaviour, loyalty activity and preferences to:

• show relevant menu items;
• recommend products;
• suggest cart additions;
• personalise offers;
• improve search results;
• make the ordering experience faster and more useful.

Any AI-based or automated recommendation features are used to personalise the ordering experience and do not make decisions that produce legal or similarly significant effects for customers.

2.4 To Communicate With You

We may contact you to:

• confirm orders;
• provide order status updates;
• respond to support requests;
• send booking confirmations;
• send payment or refund updates;
• send important service notices;
• send offers, rewards or marketing messages where permitted.

2.5 For Security, Legal and Business Purposes

We may use personal data to:

• detect fraud or abuse;
• protect our systems and customers;
• enforce our terms and policies;
• comply with tax, accounting and legal obligations;
• respond to lawful requests from regulators or authorities;
• keep business records;
• resolve disputes.

3. Legal Bases for Processing

Where GDPR applies, we rely on the following legal bases:

Contract

We process personal data when necessary to provide our services, including account creation, online ordering, payment processing, delivery, collection, booking, loyalty and customer support.

Consent

We rely on consent for certain activities such as:

• non-essential cookies;
• marketing emails or SMS, where required;
• push notifications;
• optional location access;
• optional personalised marketing preferences;
• any optional information you choose to provide, such as dietary or allergy notes.

You can withdraw consent at any time, but this will not affect processing already carried out before withdrawal.

Legitimate Interests

We may process personal data for legitimate business interests, including:

• service improvement;
• security monitoring;
• fraud prevention;
• analytics;
• customer service;
• business reporting;
• maintaining reliable app and website performance.

We use legitimate interests only where our interests are not overridden by your rights and freedoms.

Legal Obligation

We may process and retain certain data to comply with legal, tax, accounting, consumer protection, food safety, regulatory or law enforcement obligations.

4. Who We Share Information With

We do not sell your personal data. We may share personal data only where necessary with trusted parties who help us operate our business and services.

These may include:

• website, app and hosting providers;
• ordering platform and technology providers;
• payment processors;
• delivery and courier partners, where delivery is available;
• POS, kitchen display or order management systems;
• email, SMS and push notification providers;
• map and address lookup providers;
• analytics and crash reporting providers;
• loyalty, wallet, rewards or gift card providers;
• customer support tools;
• professional advisers such as accountants, legal advisers and insurers;
• regulators, courts, law enforcement or public authorities where legally required.

These parties may only process personal data for specified purposes and must protect it appropriately.

5. Third-Party Services

Our app and web ordering platform may interact with third-party services such as payment providers, map services, delivery services, login providers, analytics providers, notification providers and app store platforms.

Where you interact directly with a third-party service, that third party may process your data according to its own privacy policy. For example, if you choose to pay using a third-party payment method or use social login, that provider may separately process your information.

6. International Data Transfers

Some service providers may process personal data outside Ireland or the European Economic Area.

Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as:

• adequacy decisions;
• standard contractual clauses;
• contractual data protection commitments;
• security and access controls.

7. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• whether you have an account;
• whether you have placed orders;
• legal, tax and accounting requirements;
• refund, complaint or dispute timelines;
• fraud prevention and security needs;
• operational backup periods.

Examples:

• account data is generally kept while your account remains active;
• order and payment records may be kept for accounting, tax and legal purposes;
• marketing consent records may be kept to respect your preferences;
• technical logs are generally kept for a shorter period unless needed for security or troubleshooting.

When personal data is no longer needed, we delete it, anonymise it or securely restrict access.

8. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request deletion of your data;
• object to certain processing;
• restrict certain processing;
• request data portability;
• withdraw consent where processing is based on consent;
• object to direct marketing;
• lodge a complaint with a data protection authority.

To exercise your rights, contact us at info@lapausacaffe.ie.

We may need to verify your identity before responding to a request. Some data may need to be retained where required by law, for accounting records, fraud prevention, dispute handling or legitimate business purposes.

You also have the right to lodge a complaint with the Irish Data Protection Commission.

9. Marketing Preferences

We may send marketing messages about La Pausa Caffe offers, rewards, menu updates, promotions or news where permitted by law.

You can opt out by:

• clicking the unsubscribe link in marketing emails;
• replying STOP to SMS where available;
• changing app notification settings;
• updating account preferences where available;
• contacting us at info@lapausacaffe.ie.

Opting out of marketing does not stop transactional or service messages, such as order confirmations, payment receipts, booking confirmations, security notices or important service updates.

10. Push Notifications

If you enable push notifications in the mobile app, we may send:

• order updates;
• collection or delivery notifications;
• booking reminders;
• loyalty or reward updates;
• promotional messages, where permitted;
• service announcements.

You can disable push notifications at any time through your mobile device settings.

11. Location Permissions

The mobile app may request location permission to help with address entry, delivery availability, nearby branch selection or map features.

Location access is optional. You can disable it through your device settings. If disabled, some location-based features may not work or may require manual address entry.

12. Loyalty, Rewards, Wallet and Gift Cards

If loyalty, rewards, wallet or gift card features are available, we may process information such as:

• points or stamp balance;
• wallet balance;
• gift card balance;
• reward redemptions;
• loyalty activity;
• eligible offers;
• transaction history linked to rewards or wallet usage.

This information is used to operate the relevant feature, prevent misuse and provide customer support.

13. Automated Recommendations and AI Features

Our ordering platform may use automated tools to improve the customer experience, such as:

• product recommendations;
• predictive search;
• cart suggestions;
• personalised menu ordering;
• relevant offer suggestions;
• customer support assistance.

These features are designed to make ordering easier and more relevant. They do not make legal decisions about you and are not used to deny access to essential services.

You may contact us if you have concerns about personalisation or automated recommendations.

14. Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

• secure hosting;
• encryption where appropriate;
• access controls;
• authentication controls;
• monitoring and logging;
• staff access restrictions;
• regular maintenance and security updates.

No online system can be guaranteed to be completely secure. Customers should also protect their account login details and notify us if they suspect unauthorised account access.

15. Children’s Privacy

Our services are intended for general café customers and are not directed at children under 16.

If you are under 16, you should use our app or online services only with permission from a parent or guardian where required. We do not knowingly collect personal data from children for marketing, profiling or micro-targeting.

If a parent or guardian believes a child has provided personal data to us without appropriate permission, they can contact us at info@lapausacaffe.ie.

16. Account Deletion

If account deletion is available in the app or website, you may request deletion through your account settings or by contacting us at info@lapausacaffe.ie.

After an account deletion request, we may delete or anonymise account data, subject to information we must keep for legal, tax, accounting, fraud prevention, dispute resolution or security purposes.

17. Cookies Policy Summary

Our website and web ordering platform may use:

Essential Cookies

Required for checkout, cart, login, security and basic website functionality. These cannot usually be disabled without affecting the service.

Preference Cookies

Used to remember choices such as branch, language, cart, display settings or cookie preferences.

Analytics Cookies

Used to understand website and app performance, popular pages, errors and customer journey improvements.

Marketing Cookies

Used to measure campaigns, show relevant offers or support advertising, where enabled.

You can manage non-essential cookie preferences through the cookie banner or browser settings.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations.

When we make material changes, we may notify users through the website, app, email or other appropriate method.

The latest version will always be available on our website and/or in the mobile app.

19. Contact Us

For privacy questions, data requests or complaints, contact:

La Pausa Caffe

1B Blessington Street

Phibsborough

Dublin 7

D07 E223

Ireland

Email: info@lapausacaffe.ie

Phone: +353 1 830 8375